Freqently Asked Questions

  • What makes a GiveADigitalFrame.com gift different? We feel a gift should be personal and last. Giving a Digital Frame where you can upload personalized photos for your gift recipient to view when they open the gift shows that you took the time to give a gift that was from the heart. Unlike flowers and candy gifts, new photos can be added to the frame at any time which means your gift will be treasured for many years to come.
  • I always give flowers and candy. Why should I change a tradition? Gifts like flowers or candy are great, but after a while they become tired and boring. Why not give something with a personal touch that will last for years?
  • I normally don't spend that much on a gift. Why should I spend more than I normal do on a gift? Many people will spend the same amount each year on a gift out of obligation. This often leads to buying gifts that the other person ends up not using or throws away. Why not give a personalized gift that can be used year round in the home or at the office? Everyone loves photos, and people are taking more and more digital photos every day. Not only will the person receiving your gift will love the time and effort you put into choosing personalized images, but they will be able to use the Digital Frame to showcase new digital photos they take year round at the home or office.
  • How do I upload my personalized photos? Once you have completed your order you will have the opportunity to upload JPG images from your computer. You are allowed to upload up to 30MBs of images (.jpg or .jpeg). These images will then be uploaded to an SD Memory card and included with your gift. Your gift recipient will be surprised to see all of your personalized photos when they turn on their new digital frame.
  • Are there any restrictions to the images I upload? Yes, we only accept .JPG or .JPEG image files at this time. Prior to uploading your images you must accept our terms and conditions. Please review these terms prior to placing your order. We reserve the right to reject any image or order that does not comply with our terms and conditions.
  • Can I create a personalized message for the gift recipient? Absolutely! Once you have completed your order you will have the opportunity to add a personalized gift message that will be printed on a gift card inside the gift box.
  • Can I order more than one frame at a time? At this time we allow only one digital frame per order.
  • I am having a problem uploading my images. Who do I contact? Please call us Toll-Free 1-866-218-4816 or email us at orders@giveadigitalframe.com.
  • When can I expect my gift to arrive? Please allow 2-3 business days for your order to be processed and shipped from our warehouse. Orders shipped via FREE Ground usually take 5 to 7 business days after leaving our warehouse. Orders shipped 2nd Day Delivery are usually delivered by the end of the second business day after leaving our warehouse. Orders shipped overnight are usually delivered by the end of the next business day after leaving our warehouse. No order processing takes place on Saturday or Sunday.
  • Does someone need to be at the shipping address at the time of delivery? It is a good idea to have someone at the shipping address at the time of delivery. Generally, the carrier will leave the package at the doorstep if no one is available. However, the carrier may choose to redeliver the package the next business day.
  • Will I be charged sales tax on my order? Orders shipping to Texas will be charged tax. All other orders will NOT be charged tax.
  • How much is shipping? For a limited time, we are offering FREE "Value Shipping" on all orders. "Value Shipping" orders will ship via the most economical method between U.S. Postal Service and UPS Ground. We also offer UPS Ground for $8.99, UPS 2nd Day delivery for $12.99, and UPS Overnight for $16.99.
  • What type of payments do you accept? We accept MasterCard, Visa, Discover, and American Express.
  • Do you ship internationally? At this time your order can be ship to any of the 50 U.S. States.
  • I have a technical problem with my Digital Frame. Who can I contact? Please call our Technical Support team Toll-Free 1-866-218-4816 or email us at support@giveadigitalframe.com
  • I would like to cancel my order? Please call us Toll-Free 1-866-218-4816 or email us at orders@giveadigitalframe.com immediately. We will make every effort to cancel your order, but in some cases we will not be able to cancel the order prior to shipping.
  • What kind of warranty do you offer? The Digital Frame comes with a One Year Limited Warranty from the manufacturer. The SD Card is backed by a lifetime warranty. Please call our Technical Support team Toll-Free 1-866-218-4816 or email us at support@giveadigitalframe.com for more information.